Ending a live-chat conversation

You can end a live-chat conversation by clicking on the ‘End conversation’ button on the top right corner.

A message will pop up asking you to confirm if you want to end the conversation.

If you click ‘End Conversation’, the conversation will end and you will no longer be able to send further messages to the end-user. You will receive a system message in the chat window that you ended the conversation.

The end-user will also receive a message, e.g. “Live-chat ended”, which can be configured through the platform by the admin. After the live-chat conversation finishes, the chatbot will take over. To speak again with an agent, the end-user will need to send a new live-chat request.

Note: if you don't end the conversation, it will terminate after a set time of inactivity. This is configurable by the admin through the platform.