LiveChat system messages (admins only)
Last updated
Last updated
The admin can configure the bot-specific LiveChat system messages by selecting the chatbot's 'Behavior' from the left hand-side menu and then the 'LiveChat System Messages' tab.
In this page the admin can configure the below messages to be sent on specific events:
Conversation in progress: when a conversation is already in progress.
Conversation terminated: when a conversation is terminated.
Conversation transferred: when a conversation is transferred to another agent.
Generic error: when an error occurs.
Live-chat disabled: when live-chat is disabled.
Out of business hours: when a request is made out of business hours.
Request accepted: when an agent accepts the request.
Request already exists: when a request is already pending.
Request missed: when the user's request expires.
