Helvia LiveChat features

Helvia LiveChat includes the following features:

• Interaction with any messaging platform.

• Web, Mobile and MS Teams apps for support agents.

• Simultaneous chat management: an agent can chat with multiple users simultaneously.

• Messaging, audio & video calls.

• File upload: both end-users and agents can upload and exchange files.

• Transferring a conversation to another agent.

• Exportable transcript: the conversation can be exported to an excel file.

• Canned responses: common responses (eg “How can I help you?”) can be saved for immediate use by agents, ensuring a standardized way of managing customer requests.

• Note taking: agents can keep notes visible only to agents.

• Custom actions: creation of custom buttons connecting LiveChat with other services (e.g. to create tickets).

• Sound/push notifications can be sent to the agent's browser when:

  • There is a new LiveChat request.

  • There is a new message in a conversation.

• Integration with CRM (e.g. Microsoft Dynamics, Zendesk).

• Fully integratable with webhooks.

• Actionable analytics insights.