Helvia LiveChat features
Helvia LiveChat includes the following features:
Interaction with any messaging platform.
Web, Mobile and MS Teams apps for support agents.
Simultaneous chat management: an agent can chat with multiple users simultaneously.
Messaging, audio & video calls.
File upload: both end-users and agents can upload and exchange files.
Transferring a conversation to another agent.
Exportable transcript: the conversation can be exported to an excel file.
Canned responses: common responses (eg “How can I help you?”) can be saved for immediate use by agents, ensuring a standardized way of managing customer requests.
Note taking: agents can keep notes visible only to agents.
Custom actions: creation of custom buttons connecting LiveChat with other services (e.g. to create tickets).
Sound/push notifications can be sent to the agent's browser when:
There is a new LiveChat request.
There is a new message in a conversation.
Integration with CRM (e.g. Microsoft Dynamics, Zendesk).
Fully integratable with webhooks.
Actionable analytics insights.
Last updated