Action buttons
The below action buttons are available in the conversation details pane on the right hand-side, to assist you with managing a conversation effectively.
Invite agents
You can invite agents to join the conversation or to transfer the conversation to another agent or group from the list.
Predefined actions
You can select to use a custom button that has been created to connect LiveChat with other services (e.g. to create tickets in the CRM).
Export transcript
You can use this button to export the conversation transcript in an xls format.
User Details
You can view the user information available to LiveChat, through integrations with other services or if the user has submitted this info to the chatbot.
End conversation
To finish a conversation you need to add the 'End conversation' button.
Expand/Collapse conversation details pane
This button allows you to expand/collapse the conversation details pane, depending on your preferences.
Last updated