Helvia Documentation
  • ChatBricks Release Notes
    • Helvia Release 5.38.0
    • Helvia Release 5.37.0
    • Helvia Release 5.36.0
    • Helvia Release 5.35.0
    • Helvia Release 5.34.0
    • Helvia Release 5.33.0
    • Helvia Release 5.32.0
    • Helvia Release 5.31.0
    • Helvia Release 5.30.0
    • Helvia Release 5.29.0
    • Helvia Release 5.28.0
    • Helvia Release 5.27.0
    • Helvia Release 5.26.0
    • Helvia Release 5.25.0
  • Helvia LiveChat Guide
    • About Helvia LiveChat
      • Helvia LiveChat features
      • How LiveChat works
      • LiveChat agent steps
    • LiveChat interface
      • Conversations, Requests and Settings tabs
      • Conversation details pane
      • Action buttons
      • Canned responses
      • Chat pane
    • Managing live-chat requests
      • Accepting a live-chat request
      • Using canned responses
      • Creating canned responses (Agent)
      • Adding notes to a conversation
      • Transferring a live-chat conversation
      • Using predefined actions
      • Ending a live-chat conversation
      • Exporting a conversation transcript
    • LiveChat settings
      • Organization LiveChat settings page (admins only)
      • Bot-specific LiveChat settings (admins only)
      • LiveChat system messages (admins only)
      • LiveChat settings (agent)
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On this page
  • Invite agents
  • Predefined actions
  • Export transcript
  • User Details
  • End conversation
  • Expand/Collapse conversation details pane

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  1. Helvia LiveChat Guide
  2. LiveChat interface

Action buttons

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Last updated 2 years ago

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The below action buttons are available in the conversation details pane on the right hand-side, to assist you with managing a conversation effectively.

Invite agents

You can invite agents to join the conversation or to transfer the conversation to another agent or group from the list.

Predefined actions

You can select to use a custom button that has been created to connect LiveChat with other services (e.g. to create tickets in the CRM).

Export transcript

You can use this button to export the conversation transcript in an xls format.

User Details

You can view the user information available to LiveChat, through integrations with other services or if the user has submitted this info to the chatbot.

End conversation

To finish a conversation you need to add the 'End conversation' button.

Expand/Collapse conversation details pane

This button allows you to expand/collapse the conversation details pane, depending on your preferences.