Action buttons

The below action buttons are available in the conversation details pane on the right hand-side, to assist you with managing a conversation effectively.

Invite agents

You can invite agents to join the conversation or to transfer the conversation to another agent or group from the list.

Predefined actions

You can select to use a custom button that has been created to connect LiveChat with other services (e.g. to create tickets in the CRM).

Export transcript

You can use this button to export the conversation transcript in an xls format.

User Details

You can view the user information available to LiveChat, through integrations with other services or if the user has submitted this info to the chatbot.

End conversation

To finish a conversation you need to add the 'End conversation' button.

Expand/Collapse conversation details pane

This button allows you to expand/collapse the conversation details pane, depending on your preferences.

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