Helvia Documentation
  • ChatBricks Release Notes
    • Helvia Release 5.38.0
    • Helvia Release 5.37.0
    • Helvia Release 5.36.0
    • Helvia Release 5.35.0
    • Helvia Release 5.34.0
    • Helvia Release 5.33.0
    • Helvia Release 5.32.0
    • Helvia Release 5.31.0
    • Helvia Release 5.30.0
    • Helvia Release 5.29.0
    • Helvia Release 5.28.0
    • Helvia Release 5.27.0
    • Helvia Release 5.26.0
    • Helvia Release 5.25.0
  • Helvia LiveChat Guide
    • About Helvia LiveChat
      • Helvia LiveChat features
      • How LiveChat works
      • LiveChat agent steps
    • LiveChat interface
      • Conversations, Requests and Settings tabs
      • Conversation details pane
      • Action buttons
      • Canned responses
      • Chat pane
    • Managing live-chat requests
      • Accepting a live-chat request
      • Using canned responses
      • Creating canned responses (Agent)
      • Adding notes to a conversation
      • Transferring a live-chat conversation
      • Using predefined actions
      • Ending a live-chat conversation
      • Exporting a conversation transcript
    • LiveChat settings
      • Organization LiveChat settings page (admins only)
      • Bot-specific LiveChat settings (admins only)
      • LiveChat system messages (admins only)
      • LiveChat settings (agent)
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  1. Helvia LiveChat Guide
  2. LiveChat settings

Bot-specific LiveChat settings (admins only)

PreviousOrganization LiveChat settings page (admins only)NextLiveChat system messages (admins only)

Last updated 2 years ago

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Accessing the bot-specific LiveChat Settings

The admin can configure the bot-specific LiveChat settings by selecting the chatbot's 'Settings' from the left hand-side menu and then the 'LiveChat Settings' tab.

In this page the admin can configure the below:

  • LiveChat availability: toggle to swithch live-chat availability.

  • LiveChat version: should always be Version 2 as Version 1 will become redundant.

  • Live-chat request timeout: set pending expiration time (seconds).

  • Business hours: configure the live-chat operating days and hours. The bot will forward live-chat requests only during the specified time slots (the timezone is your organization's selected timezone in the Organization settings).

  • Live-chat queue configuration: Set the Average Agent Response Time and the Average End-User Waiting Time to provide waiting time information to the End-User, depending on the number of users waiting in queue.