Bot-specific LiveChat settings (admins only)
Last updated
Last updated
The admin can configure the bot-specific LiveChat settings by selecting the chatbot's 'Settings' from the left hand-side menu and then the 'LiveChat Settings' tab.
In this page the admin can configure the below:
LiveChat availability: toggle to swithch live-chat availability.
LiveChat version: should always be Version 2 as Version 1 will become redundant.
Live-chat request timeout: set pending expiration time (seconds).
Business hours: configure the live-chat operating days and hours. The bot will forward live-chat requests only during the specified time slots (the timezone is your organization's selected timezone in the Organization settings).
Live-chat queue configuration: Set the Average Agent Response Time and the Average End-User Waiting Time to provide waiting time information to the End-User, depending on the number of users waiting in queue.
