Conversations, Requests and Settings tabs

Conversations

The conversation tab shows all active and live conversations in your organization. You can search for specific keywords, agent or client name to view specific conversations.

You can also filter by status, bot, agent or date.

Requests

The Requests tab shows new live-chat requests, as well as missed requests.

Settings

In the Settings tab you can enable sound notifications for new live-chat requests and for new conversation messages, as well as push notifications from your browser for new requests.