How LiveChat works

The Helvia LiveChat app is a communication tool that allows customers to chat with businesses in real-time via a website or mobile app. The app works in the following way:

  1. A customer through the chatbot select to speak to a representative.

  2. The customer is then connected to a LiveChat agent who can answer their questions, provide support, or help them with a purchase.

  3. The agent can see the customer's browsing history and chat with them in real-time, providing relevant information and assistance.

  4. The agent can also transfer the chat to another agent or escalate the issue to a supervisor if needed.

The app can be customized to fit the business's branding, and be available on custom business hours.

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